> ## Content Index > Fetch the complete content index at: https://www.lacaribenanews.com/llms.txt > Use this file to discover other available public pages before exploring further. # A US Courier Marks Parcels Delivered That Never Arrive. Caribbean Shoppers Are Blaming the Wrong Company. - URL: https://www.lacaribenanews.com/speedx-delivered-not-received-caribbean-forwarding-shoppers-2026/ - Published: 2026-10-11T23:26:48.000Z - Updated: 2026-10-11T23:33:50.000Z - Description: SpeedX, the US courier carrying the last delivery leg for Shein, Temu and Amazon, holds 1.1 out of 5 on Trustpilot and an F from the Better Business Bureau. It declares one van to the federal regulator and caps a lost parcel at US$50. - Author: Theon Alleyne - Tags: Consumer, Shipping, Caribbean, Guyana, Analysis **Quick summary:** SpeedX, reported by FreightWaves to carry the last US delivery leg for Shein, Temu, TikTok Shop and Amazon, holds 1.1 out of 5 on Trustpilot and an F from the Better Business Bureau. It declares one van to the federal regulator and caps a lost parcel at US$50, claimable within seven days. By LCN Business Desk A Caribbean household orders from a US website. The goods go to a freight forwarder's warehouse in Florida, are consolidated, and ship on to Georgetown, Port of Spain or Kingston. When that chain breaks, the customer sees two things. The US tracking says delivered. The forwarder says it never arrived. Only one of those two has a telephone number that answers, and it is the one that never received the goods. ## Who is the carrier? **SpeedX**, trading as Speed Xpress Inc, a Delaware corporation incorporated in April 2022\. The trade publication FreightWaves reported in December 2025 that it runs the last US delivery leg for Shein, Temu, TikTok Shop and Amazon. None of the four confirms it publicly. It holds **1.1 out of 5 on Trustpilot** across 5,602 reviews, 93 per cent of them one star. On the same day, the US Postal Service and FedEx both scored 1.2, and Veho, another last-mile carrier of the same generation, scored 4.2. The Better Business Bureau rates it **F** and records that it failed to respond to **33 of 43** complaints. The Bureau also publishes an advisory about this company: "Consumers are advised that complaints filed against SpeedX about lost, misdelivered or undeliverable packages may not be handled. Requests for refunds or reshipments must be directed to the seller (retail platform) where the transaction was made." ## Has anyone reported this before? Once. **WCPO**, the Scripps station in Cincinnati, [reported in October 2025](https://www.wcpo.com/news/northern-kentucky/package-delivery-chaos-hits-northern-kentucky-as-speedx-misdelivers-hundreds-of-orders?ref=lacaribenanews.com) that parcels handled by SpeedX were being misdelivered across Northern Kentucky. Christina Kammerer, who owns a shipping store in Alexandria, estimated about **160 parcels** had gone to wrong addresses locally and said she arranged delivery of roughly 18 herself. "One lady had eight of them dropped off at her house," she told the station. On reaching the company: "There's no customer service number, no email. They've never had a line for people to contact." The station also found proof-of-delivery photographs that were "blurry, unclear or taken inside delivery drivers' vehicles", and reported that retailers refused refunds because a delivery confirmation existed, whatever address was on it. ## What does the company declare to the regulator? Speed Xpress Inc is registered with the Federal Motor Carrier Safety Administration under USDOT 4258659, and the authority it holds is "Broker of Property (Except Household Goods)". The same federal record reports **1 power unit, 1 driver, 12,000 miles for 2024, and no roadside inspections.** Against a network the company says moves more than a million parcels a day. That is not a discrepancy. It is what a brokered network looks like on paper. The company's own Parcel Services Agreement permits subcontractors, and the vans carrying the parcels are not running under its motor carrier authority. Its own terms cap liability at **US$50 a parcel**, require a claim within **seven days**, and give exclusive venue to the New York courts. ## What do customers say happens? Consumers posting on [Trustpilot](https://www.trustpilot.com/review/speedx.io?ref=lacaribenanews.com), which states it does not verify reviews, describe the same two failures. On the photographs offered as proof, a reviewer recorded as Ilona Sales wrote on 6 October 2026: "They took a pic of my PKG, in the driver's hand, and an odd angle of my address but I can't tell if it's on my house. The address on my house has a light above it and my house is white his pic is all black!" On reaching anyone afterwards, Cheryl Bulleman described a recorded message saying the queue was full, and a ticket closed automatically after three days: "A missing package is not a solved case simply because an automated system closes the ticket." ## Is a false delivery scan a documented problem? The United States Postal Service Office of Inspector General audited its own carrier's delivery scanning and checked 25.5 million scans against GPS. Its standard: a stop-the-clock scan performed anywhere other than the delivery location is improper. It found **1.9 million improper scans recorded at the depot**, including **1.1 million logged between 7pm and midnight, after carriers had returned**. A separate inspection took 249 improperly scanned parcels and physically found **150 of them still inside the delivery unit, each already marked "Delivered".** And it describes exactly the configuration a consolidation warehouse presents. Examining multiple deliveries to a single address, auditors found carriers at five of twelve units scanning batches as delivered **while loading their vans**. At one site, 2,383 of 4,088 depot scans, **58 per cent, were for one customer**. That audit is of the Postal Service. Nothing in it bears on SpeedX. What it establishes is that a delivery scan fired away from the delivery location is a measured failure in US parcel delivery, counted in the millions by a federal auditor. ## Why can the forwarder not help? Risk of loss passes to the buyer **in the United States**, when the retailer hands the parcel to the courier. Amazon's conditions and Temu's terms both say so. The carrier's contractual counterparty is the retailer. United Parcel Service pays no claim unless it is filed "by or on behalf of the Shipper". FedEx requires a non-shipper to obtain a waiver from the shipper. Both cap liability at US$100 where no value was declared. **A freight forwarder is neither shipper nor payor. It has no standing to bring a claim under either tariff for a parcel it never received.** Its inability to act is the structure of the contracts, not indifference. **One Caribbean consolidator has tried.** [West Side Shipping Inc](https://westsideshipping.com/?ref=lacaribenanews.com), a Guyanese consolidator receiving goods in Florida for onward shipment, identified the pattern in its own intake records and has been pursuing it with the courier on behalf of its customers. The company says it has had no follow-up or engagement from SpeedX in return. It is the only named Caribbean business on the record attempting to resolve this, and its experience matches what the Better Business Bureau records of the company's conduct toward complaints generally. No US regulator fills the gap. The Federal Maritime Commission's remit is international ocean transport and does not reach the American domestic leg. The federal mail-theft statute is postal throughout and does not extend to private carriers. ## What should a shopper do? A "delivered" status records that a scan event happened. United Parcel Service's own tariff deems delivery to include delivery to the address with no identified recipient required. **The test sits on the other side.** A parcel genuinely received produces an intake record carrying a piece reference, a weight and a time. A forwarder cannot invoice for a parcel it has not weighed. Set the scan time against the warehouse's receiving hours. 1\. Keep the retailer's order page. It is the only document naming the shipper. 2\. Request the proof of delivery, which both UPS and FedEx allow a recipient to ask for. Capture the date, the time, the signature if any, and the photograph. 3\. Ask your shipper for its intake record, or for a written statement that none exists. 4\. **Claim from the retailer**, not the courier and not your shipper. Amazon's A-to-z guarantee runs to 90 days, and a delivery confirmation accelerates eligibility rather than defeating it. 5\. If the retailer declines, dispute with the card issuer. Under Visa's rules a cardholder waits 15 days, then has 120 days. A billing-error claim must be raised within 60 days of the first statement. Two cautions, both readings of the rules rather than settled law. The US lending rules cover goods not delivered to the consumer "or the consumer's designee", and a forwarder the customer nominated may be that designee. Visa requires the issuer to specify the agreed location, which is the Florida warehouse the cardholder supplied. Either could be used to defeat a claim. ## Why has nobody reported this before? Caribbean outlets cover parcel loss constantly: overcharging, customs delays, suspended postal services, barrels that never arrived. Every one of those stories locates the failure in the Caribbean half of the chain, or at the forwarder. None examines the United States domestic leg, which is the half a federal auditor has actually measured. That is part of why the blame lands where it does. The forwarder is the only party anyone has written about. For a region that depends on its diaspora for both money and goods, this is the second channel. Remittances to the Caribbean [nearly doubled in a decade](https://www.lacaribenanews.com/caribbean-remittances-haiti-ifad-idb-2026/), and the parcel traffic beside them is the part nobody counts. The [Guyanese population in New York](https://www.lacaribenanews.com/guyana-diaspora-new-york-brain-drain/) sending much of it is the same population buying the goods. ### What the title card shows Every data point on the article's title card, in text. - **1 power unit and 1 driver.** What Speed Xpress Inc declares to the Federal Motor Carrier Safety Administration under USDOT 4258659, against 12,000 miles reported for 2024\. Its federal authority is as a broker of property, not a motor carrier. - **US$50 and seven days.** The liability cap per parcel and the claim window in the company's own Parcel Services Agreement, which is governed by New York law. - **1.1 out of 5.** Its TrustScore on Trustpilot across 5,602 reviews, read on 11 October 2026, with 93 per cent rated one star. The US Postal Service and FedEx both scored 1.2 the same day. - **33 of 43.** Complaints the Better Business Bureau records the company failed to answer, out of 43 closed in three years. Its rating is F and it is not accredited. - **About 160 parcels.** Misdelivered in one Northern Kentucky area, estimated by a local shipping-store owner to WCPO Cincinnati in 2025. - **Shein, Temu, TikTok Shop and Amazon.** Retailers for which FreightWaves reported in December 2025 that the carrier runs the last US delivery leg. ## Frequently Asked Questions If tracking says delivered and my shipper has no record, who is at fault? Not necessarily the shipper. If the parcel never reached the warehouse it was never scanned in and never entered that company's system. The failure happened on the United States domestic leg, before the forwarder's responsibility begins. Where should a claim be made? With the retailer. The Better Business Bureau advises that requests for refunds or reshipments "must be directed to the seller (retail platform) where the transaction was made", and warns that complaints against this carrier about lost or misdelivered packages may not be handled. Why can my shipping company not claim on my behalf? Because it is neither the shipper nor the payor. United Parcel Service pays no claim unless it is filed by or on behalf of the shipper, and FedEx requires a waiver from the shipper. A forwarder has no standing under either tariff for a parcel it never received. What does a delivery photograph prove? That a courier's device recorded a delivery at a location. United Parcel Service's own tariff deems delivery to include delivery to the address with no identified recipient required, and a federal audit found 1.9 million scans recorded at the depot rather than the delivery location. How quickly must I act? Amazon's A-to-z guarantee runs to 90 days. Under Visa's rules a cardholder waits 15 days and then has 120 days from the processing date or last expected delivery date. A billing-error claim must be raised within 60 days of the first statement carrying the charge.